All of our wheelchairs come with a 1-Year Warranty from the date of purchase. This covers the frame, motors, joystick, controller unit and the wheelchairs batteries. Any wear and tear items (e.g. wheels and forks, armrests, mudguards, any cushioning), water damage, crashes or any other misuse will not be covered.
All of our products are individually tested when they arrive with us and again when we before we ship them to you. However, should you have any problems we are here to help.
If you have an issue (either within the warranty period or outside of it) please contact us by telephone. We will diagnose the fault or issue over the phone, and do our best to rectify it.
To process all warranty claims LITH-TECH we will need you to email us a video or pictures explaining the fault, along with a full description of the problem. Once the fault has been identified, we then arrange for the necessary work:
If a part needs replacing:
- If it is a simple part to change we will send you the replacement part by Royal Mail or TNT, this takes around 24-48 hours.
If we need to work on the wheelchair ourselves:
- If you are local to LITH-TECH, we will come to you directly and sort the issue out for you on the spot.
- Alternatively, we will send you a box to have the chair collected and brought back to our office. Once we have rectified the issue, we will send you the repaired chair back to you the next working day.
Please note: we will only ship parts to addresses in the UK, if you require parts to be shipped abroad you will have to cover these costs.