RETURNS

At LITH-TECH our customer qualification process is second to none. This is good for two reasons, firstly it means we get to understand our customers needs and requirements the best we possibly can without seeing them in person. Secondly it hugely the risk of a return. As a company we hardly get any returns, in fact it’s around 1 in 50.

Our returns policy is very transparent and we do not waiver from it whether you read it on here or we tell you directly over the phone.

Your legal rights –

  1. you have 14 days to return an item when buying something online.
  2. If you are buying from us in-house, after a full demonstration and signed paperwork etc, you do not have the same rights as it is essentially not a blind order.

What you can do when receiving the chair, You can try the chair inside only, as soon as you take the chair outside it counts as a used product and it will not be eligible for a return.  You already know the chairs perform great outside and are the most capable on the market as you would of watched the videos, so when you get the chair it’s literally just a case of sitting in it for comfort and giving it a little go up and down your living room or around your house if you have the space.

As a company we do our best to make sure we only send you products that will suit your needs. However, if after you have received your product and you are unhappy for whatever reason – the first thing to do contact us to let us know by telephone, we will then find out what it is that you are not happy with so we can suggest a remedy – ie- change of cushioning if its a comfort thing, change of the way in which the chair is programmed if you are struggling with the joystick for ect. Remember everything can be changed or sorted to better suit your requirements, so don’t panic.

If once you have spoken to us and you are still not happen for what ever reason, you will need to then drop us a quick email (so its on record) this protects us both. That you wish to return the chair, the reason for returning the chair, a quick sentence just statement that the chair has not been used outside or banged into anything inside etc (so no signs of wear and tear) essentially it must look brand new when we receive it back so we can sell it as new to someone else.

  • You can either return the product yourself in your car directly to our office in Farnham (this will save your on courier collection costs)
  • Or we will arrange for your product to be collected by our courier. Please note, we do not accept wheelchairs returned by other couriers unless arranged by ourselves. So do not send it back yourself – we will arrange the collection so it’s covered by insurance etc 

All returns must be received back unused, in fully working condition and in its original packaging with all the accessories originally included. Please also include the original paperwork if you still have it.

If you want to return a product for any other reason than it being faulty, you will be liable for all associated transportation costs which will be deducted from your final refund.

We will contact you once we receive your order back, and your refund will be processed within three working days.

All final refunds are minus transportation costs, these will just be deducted before we process the refund for you so we are not out of pocket.

  • If the product is bought online then you will have your consumer rights of 14 days to contact us with a valid reason for return. We will then arrange the collection and return for you back to our office. On receiving the chair back it will tested and inspected , if the item has not been used you will receive a refund minus all postage costs. If it has been used then money will be deducted off the refund for us to put it back to a new state.
  • If you buy the product from us directly on the back a full demonstration you will not be entitled to 14 days consumer rights law. As you did not buy online, blind, you would have had an in depth consultation, demo and used the chair both inside and outside and paid for the chair on the day.

REFUNDS

A full refund will be issued for the value of the item minus any associated delivery/collection costs. This will be processed within 3 days of us receiving back your order. If there is use or damage to the chair this will be deducted accordingly.

Courier fees are usually around £50 each way for wheelchair orders (more if you are from the Highlands, Islands or Isle of Wight). And more for the TITAN due to its weight.