LITH-TECH MOBILITY PRIVACY POLICY
1. Who We Are
LITH-TECH Mobility
Registered business in the United Kingdom
Website: https://www.lith-tech.com
Email: [email protected]
Phone: 01252 214052
Address: Unit 8, Hurlands Business Centre, Farnham, Surrey, GU9 9JE
We act as the data controller, meaning we decide how and why your personal data is processed.
2. Information We Collect
We may collect and process the following types of personal information:
- Contact details: name, email address, phone number, and postal address
- Order information: billing and shipping addresses, payment details (processed securely by third-party gateways)
- Communication data: emails, messages, or feedback you send us
- Usage data: how you use our website (via cookies and analytics tools)
- Device and technical data: IP address, browser type, operating system, and referring URLs
We do not collect or store any sensitive personal data unless it is absolutely necessary and you have given explicit consent.
3. How We Use Your Information
We use your data to:
- Process and fulfil your orders
- Respond to enquiries and provide customer support
- Improve our website, products, and services
- Send important service updates or policy changes
- Analyse website traffic and improve user experience (via Google Analytics)
- Comply with legal obligations
We will never sell, rent, or share your personal information with third parties for marketing purposes.
4. Legal Basis for Processing
We process your personal data only when we have a lawful basis to do so, including:
- Contractual necessity: to fulfil your purchase or request
- Legal obligation: to comply with UK laws and tax regulations
- Legitimate interest: to improve our services and ensure website security
- Consent: when you agree to receive marketing or allow optional cookies
You can withdraw consent at any time by contacting us or adjusting your cookie preferences.
5. Data Security
Your personal information is stored behind secure networks and is accessible only to authorised personnel who are required to keep it confidential.
All sensitive information (such as payment data) is transmitted using Secure Socket Layer (SSL) encryption.
All transactions are processed through trusted payment gateway providers and are not stored or processed on our own servers.
We regularly scan our website for malware, vulnerabilities, and other potential risks to ensure your visit is as safe as possible.
6. Cookies and Tracking Technologies
Our website uses cookies to help provide you with a better, faster, and more secure browsing experience. Cookies are small text files that are stored on your device when you visit a website. They help the site function properly, remember your preferences, and understand how you use it.
We use the following categories of cookies:
(a) Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable core features such as security, shopping cart operation, and cookie consent preferences. These cookies do not store any personally identifiable information.
| Cookie | Duration | Description |
| cookieyes-consent | 1 year | Set by CookieYes to remember users’ consent preferences so that their choices are respected on future visits. Does not collect personal information. |
| __cf_bm | 1 hour | Set by Cloudflare to support Cloudflare Bot Management and protect the site from malicious traffic. |
| __stripe_mid | 1 year | Set by Stripe to enable secure payment processing. |
| __stripe_sid | 1 hour | Set by Stripe to enable secure payment processing. |
| woocommerce_items_in_cart | Session | Set by WooCommerce to record if there are any items in the shopping cart. |
| woocommerce_cart_hash | Session | Set by WooCommerce to determine when cart contents/data change. |
| wp_woocommerce_session_* | 2 days | Set by WooCommerce to store a unique session ID for each customer to locate cart data in the database. |
| aka_debug | Session | Set by Vimeo and essential for video playback functionality. |
(b) Functional Cookies
These cookies allow the website to remember user choices (such as video or content preferences) and provide enhanced functionality.
| Cookie | Duration | Description |
| player | 1 year | Set by Vimeo to save user preferences when playing embedded videos. |
| sync_active | Never | Set by Vimeo to store visitor’s video-content preferences (e.g. volume or video quality). |
| sib_cuid | 6 months | Set by SendinBlue to store unique visits and manage email campaign tracking. |
| elfsight_viewed_recently | Less than a minute | Used by Elfsight to manage recently viewed content on widgets. |
(c) Analytics and Performance Cookies
These cookies collect anonymous information about how visitors use our website — such as which pages are visited most often — to help us improve user experience and website performance.
| Cookie | Duration | Description |
| VISITOR_INFO1_LIVE | 6 months | Set by YouTube to measure bandwidth and determine which player interface to display. |
| YSC | Session | Set by YouTube to track views of embedded videos. |
(d) Advertising and Marketing Cookies
These cookies are used to deliver relevant ads and marketing communications, measure the effectiveness of ad campaigns, and avoid showing the same ads repeatedly.
| Cookie | Duration | Description |
| uuid | 6 months | Set by MediaMath to avoid showing the same ads repeatedly and to deliver more relevant advertising. |
| test_cookie | 16 minutes | Set by doubleclick.net to check whether the user’s browser supports cookies. |
| VISITOR_PRIVACY_METADATA | 6 months | Set by YouTube to store the user’s cookie consent state for the current domain. |
| yt-remote-device-id | Never | Set by YouTube to store the user’s video preferences for embedded videos. |
| yt.innertube::nextId | Never | Set by YouTube to register a unique ID to store data on watched videos. |
| yt-remote-connected-devices | Never | Set by YouTube to store connected device preferences. |
| yt.innertube::requests | Never | Set by YouTube to register a unique ID to store data on watched videos. |
| IDE | 1 year 24 days 1 minute | Set by Google DoubleClick to store information about how the user uses the website and to present relevant ads. |
| m | 1 year 1 month 4 days 1 minute | Used by Meta/Facebook (or associated third-party) for marketing and tracking purposes. |
(e) Managing Cookies
When you first visit our site, you will see a cookie banner managed by CookieYes, allowing you to accept or reject non-essential cookies. You can update your preferences at any time by using the cookie settings option on our website.
You can also control and delete cookies through your browser settings. However, disabling some cookies may affect the functionality of the website.
7. Your Data Protection Rights
Under the UK GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of any inaccurate or incomplete data
- Erasure (“Right to be forgotten”): Request deletion of your data when it’s no longer needed
- Restriction: Request limitation on how your data is used
- Data portability: Request your data in a machine-readable format
- Objection: Object to processing, particularly for direct marketing
- Withdraw consent: Where processing is based on consent
To exercise these rights, please contact us at [insert privacy email].
If you are not satisfied with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
8. Third-Party Services
We may use trusted third parties to help operate our business and website, including:
- Payment processors (e.g., Stripe, PayPal)
- Analytics providers (e.g., Google Analytics)
- Hosting and email platforms
All third-party providers are carefully selected and comply with UK GDPR requirements.
9. Retention of Data
We keep your personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
When data is no longer needed, it will be securely deleted or anonymised.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or business practices. The latest version will always be available on this page, with the date of the most recent update clearly shown. We encourage you to review it regularly.
11. Safety and Liability Notice
Before purchasing any LITH-TECH product, please be aware that any moving part, product, or vehicle involves a level of risk.
Once you have purchased one of our products, LITH-TECH does not accept any liability for accidents, misuse, or injuries caused by improper operation.
It is the user’s responsibility to:
- Read the full wheelchair user manual before use
- Watch the relevant demonstration videos
- Use appropriate safety gear at all times
- Operate within your comfort zone and skill level
